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Interpreting Services Policies

DHCC Key Service Policies

We’re happy to share a summary of our core policies below.

Note: All policies are subject to change without notice.
For the most current information, please call 610-604-0452 (option 1) or email ird@dhcc.org.

We look forward to supporting your interpreting needs!

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Cancellation Policy

Once an assignment is secured with an interpreter, DHCC is obligated to pay for their services unless proper cancellation notice is given. Requirements vary based on the length of the assignment.

For Assignments Up to 2 Full Days

  • Notice Required: At least 2 full business days before the assignment.

  • Example: To cancel a Friday appointment, cancel by Tuesday. (Wednesday and Thursday count as the two business days.)

 

Availability

Interpreter availability is not guaranteed. Service depends on interpreter scheduling.

  • Recommended lead time:

    • Regular assignments: 5 business days

    • Legal assignments: 2 weeks

 

Travel Expenses

  • Mileage: Billed at the IRS rate at the time of service.

  • Additional Charges May Include:

    • Parking, tolls, train/bus/cab fares

    • $35/hour for extended travel time (depending on distance)

All travel-related charges are subject to change. For current details, contact us at 610-604-0450 or ird@dhcc.org.

 

Extra Time

Please include extra time for expected delays such as security screening.

  • Example: For a 9:00–11:00 meeting with a 30-minute security check, request service from 8:30–11:00.

  • If interpreters stay past the scheduled end time:

    • Extra time is charged in 15-minute increments

    • Interpreter availability is not guaranteed beyond the confirmed time

 

Additional Invoicing Information

  • Minimum Charge: 2 hours per assignment

  • Beyond 2 Hours: Billed in 15-minute increments

 

Special Billing Rates

  • Last-Minute Requests:

    • Assignments booked for the same or next business day are billed at double the standard rate

  • Night Differential:

    • $12.00/hour per interpreter for assignments between 12:00am – 7:00am

    • Doubled if occurring on a holiday

  • Holiday Rate:

    • Assignments on federal holidays are billed at double the standard rate

 

Terms of Payment

  • Payment Due: Within 30 days of the invoice date

  • Late Payments: May incur interest charges with prior no

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