Using An Interpreter

• When using an interpreter, talk directly to the customer, not to the interpreter.
• The role of the interpreter is to convey what is being spoken or signed; not to participate in the conversation or to give his/her own opinions.
• An interpreter can only interpret for one person at a time.
• The interpreter should be located close to the speaker. This allows the Deaf individual to see both the speaker and the interpreter easily.
• If possible, provide interpreters with copies of agendas, names, scripts of presentations, which will prepare them for the meeting.
• Remember to talk to the Deaf or hard of hearing person not about the Deaf or hard of hearing person. Please click here to view more Communication Tips.