DHCC designs a sensitivity training program to meet the customer's needs. We recommend a minimum of 2 hours for a sensitivity workshop. We also offer half-day or full-day workshops. DHCC likes to consult with any Deaf and/or hard of hearing employees from the organization requesting the training. These employees have the best insight into the issues and topics that should be addressed.

Topics Include:

• Impact of Hearing Loss on Deaf and Hard of Hearing People
• Deaf Culture and ASL
• ADA Awareness
• Communication Tips/Strategies
• General Information Re: Sign Language
• How to Use an Interpreter
• Technical Devices

Cancellation
In the event that the sensitivity training must be cancelled, your company must notify DHCC with two (2) full business days notice between the date of the training and the date of the cancellation or full payment for that session will be expected. The same notice is required to cancel the interpreter or full charges apply. Sensitivity Training that is cancelled due to severe weather conditions will be rescheduled at no charge.

Payment
DHCC bills the customer after the session is complete and expects payment within 30 days.

For more information about Sensitivity Training call 610-604-0450 (Voice/TTY) or email info@dhcc.org